Shipping is FREE for Hair Treatment Packages for women and men worldwide. Shipping is also free for any other products, if the total value of your order is over $100.
If your order is below $100 the cost of shipping is $9.95 for every country in the world. Shipping rate is added automatically when processing your order at checkout.
We use FedEx to ship our products. A tracking number will be sent to you as soon as the order is processed. A signature is required upon package delivery. Depending on the destination country shipping usually takes 2 to 4 working days.
RETURN and REFUND
If, for any reason, you change your mind after receiving your purchase, we will be happy to offer a refund for your returned goods. Please advise us via email (see Contact) within 14 working days of receiving your order if you wish to return your goods. We will advise you by return email how and where to send your returned goods.
Returned goods must be sent back within 2 weeks from hearing back from our webshop via email. Goods must be in an unworn, undamaged and saleable condition in their original packaging. If these conditions are not met refund will not be paid.
Provided that the goods have been returned in a perfect, saleable condition, we will refund the full value of the returned goods by transferring the amount to your bank account. Please note, refunds can take up to 20 days to process from the store’s receipt of the package.
You will be required to arrange and pay for the return shipping of the goods to us. We recommend that you obtain proof of posting and insurance for the value of the goods as we cannot accept responsibility for packages lost in transit.
This does not affect your statutory rights if you have received faulty goods. In the unlikely event that the goods you have received are faulty, we will refund you the cost of the goods plus the cost of shipping.
If you have any further questions regarding our shipping and returns conditions, please email us (see: Contact)
Customs, Duties and Taxes:
Orders may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. When ordering from Hairloss-stop.com, the recipient must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Please note: we cannot refund any custom taxes, duties or handling fees that have been incurred, should you decide to return your purchase to us.